The popular family event is recreated as "BELIEVE! The Polar Express Experience" for 2020. This year the beautifully decorated trains will remain stationary under the Union Station train shed for a walk-through event. And guests will interact with the Polar Express characters and Santa Claus and his elves in whimsically decorated tents and on the Station's plaza.
It is recommended that reservations are made as soon as your group knows which date and time you would like to attend. Tickets are expected to sell out quickly for this popular event.
201 S. 18th Street St. louis, MO 63103
A check-in desk will be located in the Depot/Tent area and passengers are required to check in prior to boarding. It is required that guests arrive approximately one hour prior to their departure time. There will be a number of fun activities for families to enjoy while waiting. Guests receive a POLAR EXPRESS™ souvenir golden tickets at check-in. Boarding will begin 30-minutes prior to departure. Train doors close approximately 5 minutes prior to departure and trains will not be held for those arriving late. Trains depart and return to the same location at St. Louis Union Station.
Parking will be located in the main St. Louis Union Station lot located right off 18th Street. Guests will come through the main entrance where they will receive a white parking ticket. Guest will follow signage and flaggers to the Believe! THE POLAR EXPRESS™ Experience event parking area inside the secured parking lot.
Event parking will be $5.00 per car. Parking vouchers will be available inside the ticket depot and merchandise tent. Upon departure guests are instructed to show the parking attendant their white ticket and $5 voucher. Cash and major credit cards are acceptable
Children 2 and under are free if they will be sitting on the lap of a ticketed passenger. If the child will be sitting in their own seat they will require a ticket.
The entire experience at St. Louis Union Station is roughly two hours in length. It is required that guests arrive approximately one hour prior to their departure time. This allows time to park and check in at the designated area in the Depot. Boarding will begin 30 minutes prior to listed departure times. The train ride itself is 45 min in length.
Boarding begins 30 minutes prior to the train departure time. Though we recommend that you arrive at least 60 minutes before your scheduled departure time to allow for parking and other activities.
We encourage families to dress in their warmest pajamas (The Polar Express themed attire) but this is not required.
Like Sporting events, concerts and other live events, ticket for the Believe! THE POLAR EXPRESS™ Experience are NOT refundable. All sales are final.
If seats are available on another date/train, our reservations agents will do their best to accommodate your request. However, no guarantees can be made that your reservation can be changed.
Reservations agents can be reached at (314) 942-6942 during the following hours or at [email protected]. Monday-Friday: 8:00 AM – 8:00 PM Saturday: 9:00 AM – 5:00 PM Sunday: 1:00 PM – 5:00 PM All times are Central Standard Time.
Trains will continue to run in snow and other weather conditions. However, trains may be cancelled or postponed at the Railroad’s discretion due to weather or operational considerations. The event may also be cancelled or postponed if the State Highway Patrol closes major roads and freeways due to snow. Full refunds will be offered in these scenarios. Safety is of utmost importance to us and we want to ensure that we prevent any situation that is dangerous for our guests and staff.
A full range of exclusive THE POLAR EXPRESS™ gifts and keepsakes will be available for purchase at the event.
Limited accessible seating available, please call us directly at (314) 942-6942 for more information. THE POLAR EXPRESS™ Train Ride is not fully accessible to persons with disabilities due the historic, narrow doorway widths and steep step wells.
St. Louis Union Station and the train are wheelchair accessible, however ADA seating is limited. Access to the cars will be provided by an ADA ramp on the train platform and space for wheelchairs is located at the front of select coaches. If a member of your party requires wheelchair access, please select the appropriate wheelchair/companion seats during online checkout or contact a reservations representative at 314-942-6942 to make reservations.
If a member of your party has a disability and needs additional seating space or a wheelchair space, please select designated ADA seats noted on the seating chart. Please be aware that these are not available in each coach. For additional information on wheelchair access, please see the previous FAQ or contact a reservations agent at 314-942-6942 or email us at [email protected].
There are limited onboard restrooms that are available to passengers, including some that are wheelchair accessible (ONLY ON GLACIER GULCH). Every car does not have its own restroom, however on-board staff can assist you to the nearest option. There will also be restrooms available before and after the ride as well, we strongly suggest using the restrooms before the boarding process begins
Alcohol is permitted on this year’s Polar Express event, however the cup MUST have a lid. Any passengers found to be intoxicated will be removed from the event without refund
Please cancel by 10 pm the day prior. If you do not cancel, it is considered a no-show and will be charged $10 per person.
You’ll receive a confirmation email upon booking online and email reminder.
We have procedures in place to assist our Customers with severe allergies to peanut dust and will make every attempt not to serve cookies with nuts on the train car when our Customers alert us to their allergy to peanut dust.
We ask that Customers with allergies to peanut dust advise our Reservations Sales Agents of the allergy at the time the reservation is made.
If a Customer requests at the time a reservation is made to be in a train car that is free of nuts, the Customer Service Agent will complete a Peanut Dust Allergy form. This form notifies our Employees that a Customer has allergies to peanut dust and we will make every effort to serve an alternate nut free option snack for that specific train car.
Although following the above procedures at the time a Customer’s reservation is made will help ensure cookies with nuts are not served on train cars, THE POLAR EXPRESS™ Train Ride at St. Louis Union Station cannot prevent other Customers from bringing peanuts or nuts or products containing peanuts or nuts on board our trains. In addition, THE POLAR EXPRESS™ Train Ride at St. Louis Union Station cannot give assurances that remnants of peanuts or nuts or peanut or nut dust or oil will not remain on the train floor, seats, or tray tables from a train car’s earlier train rides. THE POLAR EXPRESS™ Train Ride at St. Louis Union Station, therefore, disclaims any liability that may result from a Customer’s adverse reaction to any peanuts, tree nuts, dust or oil from peanuts or tree nuts, or other allergens that a Customer may come in contact while aboard the THE POLAR EXPRESS™ Train Ride at St. Louis Union Station.