The popular family event is recreated as "BELIEVE! The Polar Express Experience" for 2020. This year the beautifully decorated trains will remain stationary under the Union Station train shed for a walk-through event. And guests will interact with the Polar Express characters and Santa Claus and his elves in whimsically decorated tents and on the Station's plaza.
It is recommended that reservations are made as soon as your group knows which date and time you would like to attend. Tickets are expected to sell out quickly for this popular event.
201 S. 18th Street St. louis, MO 63103
The Ticket Office will be located at the entrance to the Depot/Tent area and passengers are required to check in prior to entering the event experience. We suggest guests arrive close to or right at their time of reservations. Once inside the experience will last approx.. 45 min.
Parking will be located in the main St. Louis Union Station lot located right off 18th Street. Guests will come through the main entrance where they will receive a white parking ticket. Guest will follow signage and flaggers to the Believe! THE POLAR EXPRESS™ Experience event parking area inside the secured parking lot.
Event parking will be $5.00 per car. Parking vouchers will be available inside the ticket depot and merchandise tent. Upon departure guests are instructed to insert their entry ticket first, the parking voucher second to receive their discount, and then pay the $5 fee with a credit or debit card. No cash is accepted for parking at the exit.
Children 2 and under are free! We do ask that strollers are left in the secure/designated stroller area at the entrance to the event.
This year’s North Pole will be located right here at St. Louis Union Station! Enjoy fun activities, a unique photo opportunity with Santa and a Polar Express gift shop.
We ask our guests to arrive at their designated reservation time. Guests will not be able to enter the experience prior to their scheduled time. This will help our team ensure everyone is safely socially distanced throughout the experience.
We encourage families to dress in their warmest pajamas (The Polar Express themed attire) but this is not required.
Like Sporting events, concerts and other live events, ticket for the Believe! THE POLAR EXPRESS™ Experience are NOT refundable. All sales are final.
If reservations are available on another date/train, our reservations agents will do their best to accommodate your request. However, no guarantees can be made that your reservation can be changed.
Reservations agents can be reached at (314) 942-6942 during the following hours or at [email protected].
Yes, the Believe! Polar Express Experience is a rain or shine event. The event may also be cancelled or postponed if the State Highway Patrol closes major roads and freeways due to snow. Full refunds will be offered in these scenarios. Safety is of utmost importance to us and we want to ensure that we prevent any situation that is dangerous for our guests and staff.
A full range of exclusive THE POLAR EXPRESS™ gifts and keepsakes will be available for purchase at the event.
Our Depot and North Pole areas along with the overall Union Station footprint is handicap accessible. Please call us directly at (314) 942-6942 for more information. Our historic railcars are not fully accessible to persons with disabilities due the historic, narrow doorway widths and steep step wells.
For this years event, there will not be access to restrooms on board the train cars. There are ample restrooms available on property in close proximity to the event footprint.